The Aliant Commitment to Privacy

At Aliant, we know that our customers are the reason we are in business. Our longstanding commitment to safeguarding your right to privacy is the reason for our reputation as a leader in the protection of customer privacy.

We place strict controls on the protection and use of personal info rmation within our systems and Web sites and ensure that our employees are trained to respect your privacy at all times.

The Aliant Privacy Policy and the Aliant Code of Fair Information Practices spell out the commitments of Aliant and the rights of customers regarding personal information. They also comply fully with the Personal Information Protection and Electronic Documents Act, which is effective January 1, 2001.

Policy Applies to Aliant

The Aliant Privacy Policy applies to Aliant Telecom Inc. and its affiliates, Xwave Solutions Inc., and Innovatia Inc.

In addition to the Aliant Privacy Policy, Aliant may also be subject to the requirements of applicable legislation, tariffs and regulations and the orders of any court or other lawful authority.

Any time you or your organization does business with us, or with anyone acting as an agent on our behalf, you are protected by the rights and safeguards contained in the Policy and Code.

The Aliant Code of Fair Information Practices

To ensure our commitment to your privacy is upheld, we have developed a formal privacy code setting out your rights and our obligations respecting the treatment of your personal information by Aliant. The Aliant Code of Fair Information Practices (the Code) complies with the requirements of the Personal Information Protection and Electronic Documents Act as well as the Canadian Standards Association Model Code for the Protection of Personal Information. (A summary of the principles underlying the Code is included at the end of this privacy policy.) The Aliant Customer Privacy Policy (the Policy) that you are reading is intended as a less formal summary of the approach of Aliant to customer privacy, including the Aliant Code of Fair Information Practices.

Employees and Agents

The Aliant Code of Fair Information Practices also governs the behaviour of our employees and agents acting on our behalf. All of our employees who have access to personal information have been trained on the handling of such information. And, new employees receive training on privacy as a fundamental part of their initial company training.

Personal Information

Personal information is information about an identifiable individual . This includes information about your product and service subscriptions and usage. Publicly available information, such as a public directory listing of your name, address, telephone number, title and electronic address, is not considered to be personal information.

Collecting Information Helps Us Serve You Better

Aliant collects personal information only for the following purposes:

• to establish and maintain responsible commercial relations with you and provide you with ongoing service;
• to understand your needs and eligibility for products & services;
• to recommend particular products & services to meet your needs;
• to develop, enhance, market or provide products and services;
• to manage and develop Aliant's business and operations, including personnel and employment matters; and
• to meet legal and regulatory requirements.

Calls received from or placed to customers may be recorded or monitored for quality assurance. Any recordings would be used solely for ensuring quality service by Aliant representatives.

Your personal information will not be used for any other purpose without your consent.

Sharing Information Will Help Us Understand Your Full Needs

The purpose for sharing information between Aliant, and its affiliates – MT&T Mobility Inc., Xwave Solutions Inc., and Innovatia Inc. is to help us identify your information, communication, and entertainment needs, and to provide you with relevant information, advice and solutions.

Should you identify incorrect or outdated information to us, we will make the necessary changes promptly.

Other Parties with Whom Aliant May Share Personal Information

While our general policy is not to provide personal information to any party outside of Aliant, there are certain limited circumstances, outlined below, in which it is necessary to do so. When we do provide personal information to third parties, we provide only that information that is required in the circumstances. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of the companies to whom we may provide information must adhere to our privacy standards. Third parties include:

• Another communications service provider, in order to offer efficient and effective communications services (e.g., to provide wireless service while roaming in another company's coverage area);
• A collection agency , for the express purpose of the collection of past due bills;
• Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant; and
• Emergency services, in emergency situations.
• An agent acting on behalf of Aliant, such as a company hired to perform installation or maintenance on our behalf or to conduct marketing or research activities to better understand your needs and develop, enhance, market or provide our products and services.

The Aliant Commitment to Privacy

We take all of the necessary precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required. For example, our electronic files are backed up for redundancy, password protected and accessible only by authorized employees, on a need-to-know basis.

Links to Third-Party Sites

Our site contains links to other third party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave Bell Aliant sites. We do not control these third party sites and are not responsible for their availability, content, or delivery of service. Operators of linked sites may collect your personal information, including information generated through the use of cookies. We encourage you to be aware when you leave our site and to read the privacy policies of those sites to learn how your information may be collected, used, shared, and disclosed.

Use of 'Cookies'

During interaction with one of our Internet sites, we may use a browser feature called a 'cookie' to collect information anonymously and track user patterns on our web sites. A cookie is a small text file containing a unique identification number that identifies your browser - but not you - to our computers each time you visit one of our sites that uses cookies. Cookies tell us which pages of our sites are visited and by how many people. This helps us to enhance the on-line experience of visitors to our sites.

Unless you specifically advise us, we will not know who you are, even though we may assign your computer a cookie. We cannot use cookies, by themselves, to ascertain the individual identity of any site user, and we never combine information gathered by a cookie with personally identifiable information like your name, telephone number, or even your e-mail address without your consent.

You will find that most major sites use cookies and most major browsers are set up to accept them. You have control over cookies. You can modify your browser preferences either to notify you when a cookie is received, or to refuse to accept cookies. If you would like to browse Bell Aliant sites, you may do so without accepting cookies. However, you should understand that if you choose not to accept cookies, some sites may not function properly or optimally and you will not be permitted to access certain secured sites.

If you are concerned about having your browser enabled to accept cookies while you are surfing other websites, we recommend that you enable your browser to notify you when it is receiving a cookie. This gives you the ability of accepting or rejecting any cookie presented by the site you are visiting.

Cookies and Third-Party Advertisers

We may allow other companies, called “third-party ad servers” or “ad networks”, to serve advertisements within our Internet sites. These companies can send their own cookies to your cookie file, just as if you had requested a web page from the site. We only authorize our third-party ad servers to employ anonymous cookies for ad delivery and anonymous targeting. Our third-party ad servers do not collect, nor do we give them access, to any personally identifying information about you.

Currently, we have relationships with the following third-party ad networks. The links below will provide you with more information about their privacy practices, including your options for opting out of their use of cookies.

24/7 Real Media, Inc.:

• http://www.247realmedia.com/privacy.html
• http://www.networkadvertising.org/consumer/opt_out.asp

Privacy Enhancing Services Offered By Aliant

Aliant offers a number of services to help balance the privacy interests of customers and the people they call. Information about the services offered by Aliant is available in the introductory pages of the telephone directory, or by visiting www.aliant.net. Digital wireless services such as Call Display will provide additional privacy for your wireless calls.

Questions or Concerns

If you have questions or concerns about your privacy, you can contact us at www.aliant.net or call us at the number shown on your bill. Our customer service representatives will assist you in resolving the situation.

Aliant Privacy Manager

Further Complaint Procedure

Customer Choice

You may decide that you prefer us not to share your personal info rmation between Aliant, and our affiliates – MT&T Mobility Inc., Xwave Solutions Inc., and Innovatia Inc. to promote products and services. If this is the case, you may advise us by visiting one of our Web sites or by calling us at the number shown on your bill.

Aliant Code of Fair Information Practices

Summary of Principles

• Accountability : Accountability: Aliant is responsible for personal customer information under our control and has designated the Aliant Privacy Manager as accountable for compliance by Aliant with the principles.
• Identifying purposes for collection of customer info rmation : Aliant will identify the purposes for collecting personal info rmation at or before the time the info rmation is collected.
• Obtaining consent for collection, use or disclosure of customer info rmation : We require the knowledge and consent of the customer for the collection, use, or disclosure of personal info rmation, except where inappropriate or impractical (e.g., in emergency situations).
• Limiting collection of customer info rmation : Aliant will limit the collection of personal info rmation - by fair and lawful means - to that which is necessary for the purposes identified by the Company.
• Limiting use, disclosure and retention of customer info rmation : Aliant will not use or disclose personal info rmation for purposes other than those for which it was collected, except with the consent of the customer or as required by law. The Company will retain personal info rmation only as long as necessary to fulfill those purposes.
• Accuracy of customer info rmation : Personal info rmation will be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
• Security safeguards : Aliant will protect personal info rmation by security safeguards appropriate to the sensitivity of the info rmation.
• Openness concerning policies and practices : Aliant will make readily available to customers specific info rmation about their policies and practices relating to the management of personal info rmation.
• Customer access to customer information : Upon request, Aliant will inform a customer of the existence, use, and disclosure of his or her personal information and will give access to that information. A customer may challenge the accuracy and completeness of the information and have it amended as appropriate.
• Challenging compliance : A customer may address a challenge concerning compliance with the above principles to the Aliant Privacy Manager.

View the complete Aliant Code of Fair Information Practices